1. Subscriptions and cancellation

Monthly and annual subscriptions renew automatically at the disclosed interval until cancelled. Cancel through the available billing portal or contact [email protected] before renewal. Access normally continues through the paid term and no further renewal is charged.

Except where law or an order requires otherwise, cancellation does not refund a partially used billing period. If we discontinue a paid Service without providing a materially equivalent replacement, we will refund the unused prepaid portion.

2. Billing errors and service defects

Report duplicate charges, incorrect plan or user counts, failed activation, or inability to access a purchased Service promptly. Verified billing errors will be corrected. For a material warranty failure that we cannot cure, the Terms provide for a prorated refund of the affected unused period.

3. Business purchases

Business fees are non-refundable except as expressly stated in an order, the Terms, SLA, or applicable law. Implementation, onboarding, custom work, consumed usage, and service credits are not refundable unless an order says otherwise. SLA credits are governed exclusively by the Service Level Agreement.

4. Consumers and digital performance

Consumers retain non-waivable cancellation, conformity, and refund rights under applicable local law. Where a consumer has a statutory withdrawal period for digital content or services, we will request separate express consent before beginning performance immediately and an acknowledgement that the withdrawal right may be lost once performance begins or the digital content is supplied, to the extent local law permits.

If the required acknowledgement was not obtained, or local law does not permit waiver, the statutory withdrawal right continues. This policy does not shorten a legally required cooling-off period or remedy.

5. Trials and legacy licenses

Free trials have no refund value. A legacy perpetual or lifetime license is reviewed under the terms in effect at purchase and applicable law. Refund eligibility may be unavailable after valid activation and substantial use unless the product is defective or law provides otherwise.

6. How to request review

Email [email protected] with the purchase email, invoice or checkout identifier, product, date, and reason. Do not send card details. We may verify the purchaser and will respond within a reasonable period and any legally required deadline. Approved refunds return to the original payment method where possible.